Residential Officer People Skills Profile

Scales

Assertiveness

Measures the degree to which the individual is likely to assert him/herself, speak his/her mind and enjoy taking control or the lead in group situations. This characteristic is important for jobs where a strong personality is a plus (e.g., most sales jobs and managerial positions).

Can-Do Attitude

Measures the degree to which the individual consistently approaches work duties and projects with a positive attitude. Is always optimistic. Seldom worries and always exhibits a positive demeanor.

Flexibility

Measures the degree to which the individual is likely to be able to adapt to change and is more open minded than stubborn. This characteristic is important for fast paced jobs where priorities often shift. It is also important for organizations that are in transition or are expecting changes that will affect work duties and responsibilities.

Interpersonal Skills

Measures the degree to which the individual is friendly, people-oriented and exhibits excellent interpersonal skills. This characteristic is important for all jobs that involve interacting with customers.

Open Mindedness

Measures the degree to which the individual is willing to learn from others and from his/her own mistakes. Is not stubborn. Listens to the needs and advice of others. Is open to new ideas and concepts.

Self Confidence

Measures the degree to which the individual is likely to be self assured, is not overly affected by what others think of him/her, and is confident in his/her decisions and actions. This characteristic is important for jobs that require independent thought, a self-starter attitude, sales and management.

Self Control

Measures the degree to which the individual remains calm and in control during stressful, high pressure situations.

Social Awareness

Measures the degree to which the individual is caring, empathetic and is service oriented.

Stress Management

Measures the degree to which the individual is likely to demonstrate patience and stress tolerance during challenging work-related situations. This characteristic is appropriate for jobs requiring interactions with customers, multitasking and jobs in fast paced organizations to name a few examples.

Team Care

Measures the degree to which the individual is likely to be flexible and compromising in all aspects of his or her work relationships, including working cooperatively with coworkers and customers.

Industries

Corrections & Protective Services

Corrections and Protective services have a number of profiles available for various positions found in corrections both internal roles such as correctional officer and those dealing with post release individuals such as parole officer and residential officer. These profiles can also be used for roles in security companies, penitentiaries, prisons, jails, and juvenile detention, community-based corrections as well as Law Enforcement positions.

For pre-employment testing in Corrections and Protective Services, we usually recommend using both the Work Habits Profile for the position and the People Skills Profile.

Work Habits Profiles measure the basic personal characteristics for success in the role. Work Habits may vary based on the position. They usually include reliability, responsibility, safety, organization, and rules compliance. Other characteristics may be added based on the job analysis data.

People Skills Profiles measure the basic personality characteristics related to success in the role. These were chosen using a job analysis. Those included in each of the profiles are related to job performance.

Sample Job Titles

Adult Probation Officer
Correctional Counselor
Deputy Probation Officer (DPO)
Juvenile Probation Officer
Officers and Correctional Treatment Specialists
Parole Agent
Parole Officer (PO)
Probation Agent
Probation and Parole Officer
Probation Counselor
Probation Officer